Creating the B2B Customer

Tamara Bond
Operations Director

Tamara brings over 10 years of management and customer service experience in an association environment to her work for AAI. Her association management career began with the American Institute of Certified Public Accountants, where she worked as a customer service supervisor and the grading manager for the CPA exam. In 2000, Tamara left the AICPA to serve as the customer service manager for MaMaMedia, a kid-focused educational website. There Tamara gained valuable experience in online branding, as well as delivering excellent customer service using online tools. Since 2001, Tamara has worked with Alan Anthony, serving the professional associations under AAI management. She has provided membership and chapter development, supported fundraising, provided liaison to Boards of Directors and Chapter Boards. In addition to this hands-on work, Tamara ensures operational effectiveness for all associations by implementing tools that enhance efficiency and creating programs that strengthen the ability of associations to fulfill their missions.

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		B2B Without The BS A fast-reading guide to marketing strategy, marketing tactics and sales management in the unique B2B space. Order today		*Creating the B2B Customer* Read Alan/Anthony’s blog on succeeding with B2B events, associations and business development.		Alan/Anthony's Trade Association Operations group creates and manages nonprofit and for-profit trade associations, user groups and events.